Venue: The Trident, Gurgaon |
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Module #1 — Transformational Leadership |
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Almost a decade into the Millennium—what has
changed and what is new in leadership |
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How has leadership been transformed in the wake
of recent developments |
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Using transformational leadership to |
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Create value for an organization |
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Create positive change in followers |
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Link between motivation and satisfaction |
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Leadership for and with knowledge workers |
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Module Leader |
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Louis Lim
is Director, Lausanne Hospitality Consulting and a past Professor
of Ecole hôtelière de Lausanne. In missions across
Europe, Asia, the Middle East, Africa and the Americas, he has
facilitate seminars, designed training courses and consult for
hotels, hotel schools, cruise and airline caterers, hospitals
and clubs in human resource management and development, F?B,
sales, customer care and communication. He holds a BA in business
administration, Webster University and a hotel management diploma,
SHATEC/EHL.
In the area of business protocol, Louis consults for hoteliers,
restaurateurs, private jet and commercial airline cabin crew,
bankers, construction engineers, architects, Swiss ambassadors
and their spouses and butlers of royal households and state
receptions. |
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Module #2 — Developing New Business In A Moody Market |
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Examining key success factors of hospitality
establishments that find continuity in unstable situations |
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Matching the offer to trends within a volatile
market |
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Identifying the need |
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Developing and communicating new products
& services |
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Positioning |
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“Less is more”—what does it
mean and how to apply it |
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Module Leader |
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Dena S Behi
has been with EHL since 2006, first with the Lausanne Hospitality
Research team, then as Alumni & Industry Relations Officer
and now with Lausanne Hospitality Consulting. As Consultant,
her projects include establishment of a 5-star hotel in the
Swiss Alps, development of executive education in the spa industry
and a database on industry space standards. In training, her
focus is on leadership and service marketing.
Dena has a Masters in International Relations and Diplomacy
from the American University, Paris where her thesis was on
the human rights situation in Iran. She speaks English, French,
Persian and some Spanish. |
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